Refund policy
AutoBrew Return & Refund Policy
30-Day Money-Back Guarantee
At AutoBrew, we want you to love your machine as much as we do. If you're not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in original condition, and in their original packaging.
- Proof of purchase (order number or receipt) is required.
How to Start a Return
- Contact us at [support email] with your order number and reason for return.
- Our team will provide return instructions and a shipping label (if applicable).
- Once we receive and inspect your item, we'll process your refund.
Refunds
- Approved refunds will be issued to your original payment method within [5–10] business days of us receiving the returned item.
- Original shipping costs are non-refundable, unless the item arrived damaged or defective.
Damaged or Defective Items
If your AutoBrew machine arrives damaged or with a manufacturing defect, contact us within [30 days] of delivery with photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund — no questions asked.
Non-Returnable Items
- Items returned after 30 days
- Products showing signs of use, damage from misuse, or missing original packaging
Exchanges
Need a different model or color? Contact us at [support email] and we'll help arrange an exchange, subject to availability.
Questions?
Reach out to our support team at [bobjames401@outlook.com] — we're happy to help.